Support
Questions about an order, a code that does not work, or a refund: talk to us in the chat.
The chat is where our team answers every request. Open it here or from inside the app.
Have these ready
Your orderThe order number from the confirmation email (it starts with ORD-), or the email address you used at checkout.
Where you bought itThe website or the app you ordered the code from.
The radio serialExactly as printed on the radio label. A photo of the label helps us check it.
If the code does not workHow you entered it and what the radio shows now (for example SAFE, or a waiting time).
Prefer a form?
Fill it in and it opens in the chat, ready to send.
Refunds
If we cannot give you a working code, you are covered by our money-back guarantee. See the Terms of Service for the details.